Frequently Asked Questions

Beyond Germany, we ship to Albania, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Kazakhstan, Mongolia, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Moldova, Montenegro, Netherlands, Norway, Austria, Poland, Romania, Russia, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Ukraine, Hungary, Belarus.

If you are not satisfied with our product, you can cancel your order within 14 days of receipt without giving any reason. You can find more detailed information here: Right of cancellation.

To redeem a discount code, simply enter it in the field at checkout and click "Apply". The discount will then be deducted automatically.

No, discount codes cannot be combined with one another.

Did you receive the wrong item instead of the one you ordered?

Please contact us using one of our contact options. We will be happy to help you.

We accept the following payment methods: Visa, MasterCard, American Express, Maestro, PayPal, Klarna, Amazon Pay, Google Pay, Apple Pay, Shop Pay, Union Pay and Sofort.

All payments are processed securely and encrypted.

In cold rooms, air circulation is weaker. Place the AirOne near doors or passageways to use more air flow and
to remove moisture more efficiently.

The ideal location for the granulate dehumidifier is the place in the room where the air circulates the most.

Logically, this means that most of the air can pass through the bag and be dehumidified.

The drained liquid still contains calcium chloride, which, in addition to the granules, serves to absorb moisture.

We recommend that you only empty the container when it is full and then not completely.

This is normal for the process. First, you will notice that the granules harden as the granule dehumidifier starts working.

In a short time, the granules will continue to liquefy and begin to drip into the collection container.

The satisfaction of our customers is our most important value and serves as the driving force and motivation for our daily work.

We are always available for any challenges, feedback or praise. Go to the contact page

When you order a granulate dehumidifier, we will give you a free granulate bag so that you can get started right away.

You can find the appropriate granulate refill bags in our online shop if you search for "granulate".

No, being close to a heater can reduce the dehumidification performance. It is better to place the AirOne in the middle of the room or in damp areas such as windows.

We offer the right and optimized granules for your granulate dehumidifier in a practical set of 2, 4 and 6.

To the matching granulate bags.

When the calcium chloride is saturated, it liquefies and drips into the bottom of the container. At some point you will notice that the bag no longer contains any granules and is therefore empty.

Then it's time to put in a new bag.

When the granules begin to absorb moisture, they liquefy. As soon as individual grains of the granules liquefy, they combine with the surrounding grains, which is why the entire block hardens.

This depends on the humidity and the circumstances in which the granulate dehumidifier works. Our tests and customer experience confirm that the bags last up to 3 months .

Our granules consist of a mixture of 74% calcium chloride, 5% sodium chloride, 1% magnesium chloride and 20% water. We have tested different variants and compositions and found them to be ideal in terms of absorption and durability.

Yes, the granules can be disposed of in household waste without any problem. They are environmentally friendly and not dangerous.

We have been running our small start-up company with great passion from beautiful Cologne since 2017.

We love what we do because we are passionate about creating healthier, more beautiful homes. We find fulfillment in innovating for a fresher, brighter future.

Our product combines elegant design with the highest effectiveness against moisture and mold. It creates a healthy and aesthetic living environment like no other.

In product, design and service, we strive for the highest quality and excellence paired with environmentally conscious solutions.

BonAura is revolutionizing home air quality with elegantly designed and highly effective dehumidifiers. We combine aesthetics with functionality to create healthier living spaces free from moisture. Our commitment extends beyond product innovation to environmental responsibility, ensuring a fresh, sustainable future for your home interior.

Do you have any further questions? We are happy to help you. Simply contact us via our contact page.